Archive for category GarbageFactor

Nothing Like Inspiring the Team

I sat in on a business meeting yesterday where a department head was giving a report on what his team had been up to during the past year.  The meeting’s focus was team building and information.  His intention was to share changes and build confidence in his team so that other departments would have more confidence in the team. When he was done with his 20 minutes, the only thing I was confident of was that I’d never want anything to do with that team.

In 20 minutes, he managed to insult the team 8 times (and insult 2 other departments once each).  That’s one insult every 2.5 minutes.  The GarbageFactor™ in full force!

These were so bad, I had to write them down.  Ready for the groaners?

Regarding the mission statement “I’m not saying we’re actually doing these things.”

“We’ve had some challenges there, we’ve made some mistakes, but we’re improving.”

“We weren’t hired to be creative.” (The teams work involves about 70% creativity)

“We’re not smart enough to do this by ourselves.”

“We weren’t doing our job in the past.”

“We have to get better at it.”

“We’re struggling with quarterly updates.”

We’re going to continue to make mistakes.”

He then referred to one department as “obstacles to communicating with clients” and another department as “the big Gorilla.”

You can’t make this Garbage up!

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Kept in the Dark

I stopped by a furniture store this week to pick up a new desk chair.  As I was checking out, there was a sign behind the cashier that announced that you could “win a $1000 shopping spree.”  I asked the cashier how I could win and he went from smiling and happy to down with a visible loss of energy.  He said to me “to be honest ma’am, that sign was here when I came in this morning, but no one told me what it’s about.  We are too busy to leave the cash registers to find out, so I’ve looked stupid all day because I can’t tell customers how to enter.”

Management often expects employee’s to be proactive, but if you don’t follow through and make sure they have the ability to be proactive, then it is the same as purposefully keeping people in the dark.  If management has implemented something new, then it is management’s responsibility to inform staff of what is new and how it will affect them.  Employee’s need time to learn and ask questions.  They deal with customers on a day to day basis and will likely know the types of questions that customers will ask.

Keeping employees informed is not limited to new things for customers.  Managers need to ask “What is new?” and “Who else needs to know about this?”  Then they need to get out there and inform staff.  Small efforts such as this add up to big results in motivation and performance.  Employees want to do the right thing and they want to be informed, but they also need management to clear the way so they can. If employees don’t get the communication they need, it just adds to the GarbageFactor™.

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Must Be Nice

Friday’s were usually Tom’s only day in the office, and typically, he’d work just a half day since he’d already put in so many hours earlier in the week.  Tom had one of those jobs that looked glamorous, but wasn’t.  He traveled every week, often to a different city every day.  His schedule was grueling.  Give presentations all day, drive to the next city, get some dinner, snag some sleep, and start over again the next day.

Though he worked in St. Louis, only one team mate, Mimi, worked with him there.  The rest of his team was in Chicago.  Another division was also located in St. Louis, so he and Mimi both had an office (cubicle) there to go on Friday’s.  Inevitably, the division manager would find a way to tease Tom when he was in the office “must be nice only having to come into the office only one day a week and then make that a half day.  We should all be so lucky.”

Mimi witnessed this for about a year.  She supported Tom and gave him ideas on how to deal with (or let go of) the situation, but Tom kept letting it get under his skin.  Tom was promoted and moved out of that office.  The search began, but the division manager wasn’t waiting.  The very next time that Mimi ran into him, he said to her “must be nice only having to come into the office only one day a week.  Wish I had that job.”

Mimi excitedly replied “You can! We have an opening right now that you can apply for!”  Everyone laughed and the division manager never picked on Mimi again.

Sometimes the best way to get rid of a little garbage is to use a little wit and humor.  Instead of battling people to prove your point, try going in the same direction.

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Bad Attitude in Three Short Stories

I just found these stories.  I’d saved it under a title that I’m sure made sense at the time, but upon recall, it made me think it was a different document.

Background – all three of these encounters happen the same morning, in the same building, for the same organization.

Scene 1 – I arrive to teach a seminar about Flex Spending Accounts.  My mood is set, I feel great because I’m speaking and training today.  I’m especially pumped because I love the thrill of applying my inspirational approach to financial matters that people expect to be boring (I have a financial services background).  I enter the building and check in with security.  A guard takes me to my first encounter.

In introduce myself to the leader who looks put out.  She starts by treating me like I am a criminal or have done something wrong.  Angrily she says:  “I don’t know who you are!”  She didn’t hide that she was annoyed and put out.  She next challenged me as though I was lying “who sent you here?  Who are you supposed to see?  I thought this was Insurance, nobody told me you are here!”  What’s flex spending?!

Scene 2 – The insurance rep and I (we’d both been invited by the main office) were in a conference room to answer questions one-on-one.  The first employee that the Insurance rep (we were both scheduled for the day) had to deal with wanted the rep to make the changes for her.  The rep didn’t have a laptop with her and the employee got snippy “your website doesn’t work!”  The rep tried to verbally get the woman to come back to find out what the problem was.  The woman was determined to be a snot and turned her back on the rep and walked out ignoring the pleas of the insurance rep to try to identify the problem to fix it.

Scene 3 – It is lunch time and I am in the employee cafeteria.  Across the table from me is a woman who’s just sat down with her lunch.  “This is a hamburger without the bun!!!”  She was angry, you could tell she felt cheated.  “They call this a patty melt!  What the hell is that?!  It’s a hamburger without the bun.  By law this is a hamburger with no bun, everybody knows that!”  She slams her food around looking hateful and angry.

This is the GarbageFactor™ in toxic doses.  This whole building needs to be wrapped in a quarantine tent and a dose of attitude adjustment pumped in.  Seriously folks, I’m sure many of you have worked in an environment like this, but what makes me so passionate about this one is that it was an elementary school.  The “leader” was the school principal.  The other two scenes were with teachers.  This is crazy.  No one should have to work with people with attitudes this bad, never mind subject our kids to it.

I have an assignment today.  Look in the mirror and ask yourself if you are behaving like one of these people.  If you are, find out what the cause is.  This is beyond bad attitude, this is toxic behavior.  If you need to get out, find a new job as fast as you can.  If you need a break, take it.  If you need to learn how to deal with the problem, take a seminar.  If you need a shrink, find one.  Whatever you do, take some positive action because everyone around you is being infected and you won’t be able to break the cycle of negativity until you do something different.

If you’re working in this kind of environment, your solutions are the same.  If you need to get out, find a new job as fast as you can.  If you need a break, take it.  If you need to learn how to deal with the problem, take a seminar or read a book (mine is a great pick http://shop.marianmadonia.com).  If you need a shrink, find one.

Whatever you do, take some positive action because everyone around you is being infected and you won’t be able to break the cycle of negativity until you do something different.  If you are in a leadership position and this describes your environment, don’t go it alone if you’re not trained in turning this type of situation around.  Bring in a consultant who specializes in workplace relationships (I know a few, so let me know if you need a referral).  If you think a seminar or program would help, that’s my specialty (check out my video’s at http://youtube.com/marianmadonia).  And if you need it, contact an arbitrator to help resolve conflict in specific relationships.

We all want to work in a job that has as little garbage as possible.  What can you do today to reduce it?

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Why have we given employers the right to check our credit?

What on earth does an employee’s credit rating have to do with his or her ability to do a job? This issue has long made me hot under the collar.  Seeing another article about it hasn’t made me any less angry.

Is my employer going to give me a loan?  Are they going to finance my house?  Will I get a bonus if I qualify?

Here’s the link to the article I read.  I want to draw your attention to the second section of the article where it talks about the potential for credit checks to be considered a discriminatory practice.  Go ahead and check it out, I’ll wait here for you.

http://www.dallasnews.com/sharedcontent/dws/bus/stories/DN-perfi_21bus.ART.State.Edition1.3cf45d2.html

In the position I had right before my last layoff, I was a training manager and worked in the Human Resources Department.  As I mentioned, it was 1990.  It’s nearly 20 years later, but we knew back then that using credit reports was potentially discriminatory and that it had nothing to do with a person’s ability to do a job.  Why aren’t we completely up in arms about the use of credit reports in job screening?

When an employee is interviewed for a job, the employer has one obligation and that it to find the best suited candidate.  Credit rating, credit history, or anything else to do with money matters has nothing to do with the employee’s suitability or ability to do the job.  It is a lame excuse and unfounded belief that someone with financial issues will be more likely to embezzle or steal or be distracted from performing well.  I have had the unfortunate experience of working with people who were fired for embezzling or theft (and yes, some received jail time).  We all know a few now very public people who have embezzled, stolen, or used Ponzi type schemes to take money from others.  As we learned from their wealth, these people didn’t have money problems, they had ethical problems.  If employer’s want to sort us out, sort us out by character not because of our financial situation.

Quite frankly, I have always thought our credit history is none of an employer’s business.  I find an employer’s pursuit of our credit history more insulting given the current economic climate.

People often lump people with bad credit into a single category and assume that their credit problem is due to being a deadbeat.  To be sure, there are deadbeats out there.  But the majority of bankruptcy cases in this country are due to excessive medical expenses.  In June, CNN referenced a report that will be in the “The American Journal of Medicine” in August, “Bankruptcies due to medical bills increased by nearly 50 percent in a six-year period, from 46 percent in 2001 to 62 percent in 2007…” http://www.cnn.com/2009/HEALTH/06/05/bankruptcy.medical.bills/

Any one of us can fall onto hard times due to the economy, layoff, divorce, illness (us or a family member) medical bills, death, or some other financial tragedy (have we forgotten Katrina?).  I’ve read more than one article that suggests that the majority of Americans are one paycheck away from default (feel free to send me stats outside the US).

I have been through two layoffs in my career.  Both times, I was working for financial institutions.  Both times, I was laid off the week before Thanksgiving.  This is a time when few people are changing jobs, so job prospects are dim except for a holiday retail job.  Each layoff, I spent 4 months unemployed which seems trivial compared to the length of time that people have been unemployed in this latest economic downturn.  Four months was enough to cause problems that took me years to get out from under.  The second layoff was my worst.  The economy was down again (1990).  I couldn’t get more than 16 hours a week as holiday labor.  I’d not recovered from the first layoff.  I was living in the Washington DC suburbs, and even though I had a screaming deal on my basement apartment ($400 a month), my monthly unemployment check of $360 didn’t cover it, never mind other living expenses.  By February, my credit was tapped out and I was behind on payments to every creditor. My savings account had been closed, my checking balance was under $1, and I had only $5 cash to my name.  I couldn’t have been more grateful when I got a job offer.

I’ll repeat that, I couldn’t have been more grateful.  Does that sound like an employee who is going to do a poor job for a company?

The practice of checking credit as an employment condition needs to be abolished.  The article referenced that U.S. Rep. Steve Cohen, D-Tenn. supports legislation that would prohibit using credit reports for employment purposes.  I called his office, and they said he did indeed support it.  The Bill is HR3149 Equal Employment for All Act.  I’m writing Congressman Cohen to give him my support for this Bill.  If you’d like to write him in support of the bill, here is his address information:

Washington, D.C.

1005 Longworth House

Office Building

Washington, DC 20515

I finished my letter before finishing this post.  All unnecessary barriers to becoming gainfully employed need to be removed.  Employers don’t need our credit history in order to determine our ability to do a job.

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A Picture’s Worth 7 Words

I snapped this PIC while driving in West Virginia.  I don’t know about you, but there have been times when I wish I could say the same about my job.

Are you jealous you can't say this and get away with it?

Are you jealous you can't say this and get away with it?

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Would you like to apply for your job?

Not long ago, I met a woman who’d been with her company for more than 20 years.  She was beside herself with stress because her company was restructuring and had asked her to “reapply” for her job.  She had no idea where she stood, what she was up against, what she’d done wrong (if anything), or what she’d done right.  She had no idea whether she’d have a job when all of this was over.

This is disgusting.  No employee should ever have to wonder where they stand.  If management is doing its job, then employees know exactly at what level they’ve been performing.  Performance appraisals are done on time, are weighted accurately, and reflect the entire performance period.  Performance should never be left up for interpretation.  Everyone wins (company & employee) when performance is communicated.

So what is this garbage about having to reapply for one’s job?  Who came up with this idiotic idea?  Who decided this was a great way to handle reorganization?  This is the wimp way out.  If companies would staff their leadership positions with competent leaders that have a backbone, then no one would have to take the coward’s way out and try to displace an issue onto an employee.

I’m sorry, but if leadership has been doing their job, then leaders already know who is a top performer and who is a poor performer.  And the employees should know because management has been communicating with them.

I realize that we all take actions hoping for a certain outcome.  Organizations need to take a good look at their actions and the outcomes they’ve actually caused when they ask loyal, hardworking staff to reapply for their jobs.  Likely more damage than benefit is being caused.

The employee in the beginning of my story did win her job when she reapplied.  She was suffering from a lack of confidence, not a lack of performance.  Unfortunately, trust of her company is now permanently destroyed.  She doesn’t feel valued and is job hunting.  Given what she brings to the table, I’m confident a competitor will bring her on board quickly.  Isn’t it interesting that her company is the one that encouraged this? After all, her resume wouldn’t be up-to-date if they hadn’t made her reapply for her job.

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Sometimes, YOU have to come first

Sorry I’ve been gone a few days.  I found myself on the receiving end of “one thing after another.”  I guess it was just my turn.  Life kind of does that sometimes, doesn’t it?

I’m not going to get into the hairy details now, I’ll save them for other posts.  But one thing has stood out about all this.  I needed to stop and take care of myself.  I started to get sick, I had a fever for 2 days straight.  I’d planned (as usual) on working through the weekend.  The fever made me realize that though I didn’t want to let people down or to stop my momentum, I just had to take a break.  So, it’s now a couple of days into the new week, I’m getting my groove back and getting caught up.  It feels like fall outside and though I love summer, I ADORE how good fall feels (and smells) once it comes.

New posts starting tomorrow, but if you don’t have time to read, I understand.  Tomorrow might be the day that YOU need to come first.

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If Your Employees Aren’t Psychics, Stop Expecting Them to Read Your Mind.

I got a story this week where an employee worked for a couple of days on a project to bring it up to the new standards that had recently been released to all staff. After completing the project, the manager changed his mind about having to meet the new standards.

The employee was furious. She holds herself to high standards of performance

Can your employees read your mind?

Can your employees read your mind?

and followed the new standards to the letter. She couldn’t help but think that her efforts weren’t valued or respected and that she’d completely wasted her time that week (and few of us have any time we can afford to waste).

How are employees supposed to be able to perform effectively in this kind of environment? If a manager sets a standard with the instructions “you have to follow them” then no one should be allowed, or encouraged, to deviate. If you want to allow for flexibility with the standard, then establish the flexibility in the beginning.

Make up your minds managers. What do you want the standards to be? Employees can’t become engaged on a job where they get mixed signals.

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No More Garbage Tip #2 – Stuck?

When you don’t know what to do, you won’t until you learn something new.  Use a lack of answers as a trigger to go learn something new so that you can find the answers.  Don’t know how to pay for your kid’s education?  Learn everything you can about financing college.  Having trouble with a relationship?  Learn everything that you can about dealing with people and communicating.  Having trouble with a boss?  Learn how to deal with difficult people.

If you can’t wait to hear all 90 ways to deal with garbage, you can always order the book.

Book "No More Garbage: 90 Ways to Deal with Change, Challenges & Chaos

Book "No More Garbage: 90 Ways to Deal with Change, Challenges & Chaos

Thank you for being a fan of the GarbageFactor.  Get $2 off “No More Garbage” by using this special coupon code,  garbage09.  It will ask you for the code at the end when you enter payment info.  Here’s the link to get the book: http://shop.marianmadonia.com/product.sc?productId=1

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