Posts Tagged GarbageFactor

Kept in the Dark

I stopped by a furniture store this week to pick up a new desk chair.  As I was checking out, there was a sign behind the cashier that announced that you could “win a $1000 shopping spree.”  I asked the cashier how I could win and he went from smiling and happy to down with a visible loss of energy.  He said to me “to be honest ma’am, that sign was here when I came in this morning, but no one told me what it’s about.  We are too busy to leave the cash registers to find out, so I’ve looked stupid all day because I can’t tell customers how to enter.”

Management often expects employee’s to be proactive, but if you don’t follow through and make sure they have the ability to be proactive, then it is the same as purposefully keeping people in the dark.  If management has implemented something new, then it is management’s responsibility to inform staff of what is new and how it will affect them.  Employee’s need time to learn and ask questions.  They deal with customers on a day to day basis and will likely know the types of questions that customers will ask.

Keeping employees informed is not limited to new things for customers.  Managers need to ask “What is new?” and “Who else needs to know about this?”  Then they need to get out there and inform staff.  Small efforts such as this add up to big results in motivation and performance.  Employees want to do the right thing and they want to be informed, but they also need management to clear the way so they can. If employees don’t get the communication they need, it just adds to the GarbageFactor™.

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There is a mismatch between what science knows and what business does

Science has proven what we know intuitively.  But why is business still playing to the myths of motivation?  TED talk by Daniel Pink, author of upcoming book Drive: The Surprising Truth About What Motivates Us

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Must Be Nice

Friday’s were usually Tom’s only day in the office, and typically, he’d work just a half day since he’d already put in so many hours earlier in the week.  Tom had one of those jobs that looked glamorous, but wasn’t.  He traveled every week, often to a different city every day.  His schedule was grueling.  Give presentations all day, drive to the next city, get some dinner, snag some sleep, and start over again the next day.

Though he worked in St. Louis, only one team mate, Mimi, worked with him there.  The rest of his team was in Chicago.  Another division was also located in St. Louis, so he and Mimi both had an office (cubicle) there to go on Friday’s.  Inevitably, the division manager would find a way to tease Tom when he was in the office “must be nice only having to come into the office only one day a week and then make that a half day.  We should all be so lucky.”

Mimi witnessed this for about a year.  She supported Tom and gave him ideas on how to deal with (or let go of) the situation, but Tom kept letting it get under his skin.  Tom was promoted and moved out of that office.  The search began, but the division manager wasn’t waiting.  The very next time that Mimi ran into him, he said to her “must be nice only having to come into the office only one day a week.  Wish I had that job.”

Mimi excitedly replied “You can! We have an opening right now that you can apply for!”  Everyone laughed and the division manager never picked on Mimi again.

Sometimes the best way to get rid of a little garbage is to use a little wit and humor.  Instead of battling people to prove your point, try going in the same direction.

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Why have we given employers the right to check our credit?

What on earth does an employee’s credit rating have to do with his or her ability to do a job? This issue has long made me hot under the collar.  Seeing another article about it hasn’t made me any less angry.

Is my employer going to give me a loan?  Are they going to finance my house?  Will I get a bonus if I qualify?

Here’s the link to the article I read.  I want to draw your attention to the second section of the article where it talks about the potential for credit checks to be considered a discriminatory practice.  Go ahead and check it out, I’ll wait here for you.

http://www.dallasnews.com/sharedcontent/dws/bus/stories/DN-perfi_21bus.ART.State.Edition1.3cf45d2.html

In the position I had right before my last layoff, I was a training manager and worked in the Human Resources Department.  As I mentioned, it was 1990.  It’s nearly 20 years later, but we knew back then that using credit reports was potentially discriminatory and that it had nothing to do with a person’s ability to do a job.  Why aren’t we completely up in arms about the use of credit reports in job screening?

When an employee is interviewed for a job, the employer has one obligation and that it to find the best suited candidate.  Credit rating, credit history, or anything else to do with money matters has nothing to do with the employee’s suitability or ability to do the job.  It is a lame excuse and unfounded belief that someone with financial issues will be more likely to embezzle or steal or be distracted from performing well.  I have had the unfortunate experience of working with people who were fired for embezzling or theft (and yes, some received jail time).  We all know a few now very public people who have embezzled, stolen, or used Ponzi type schemes to take money from others.  As we learned from their wealth, these people didn’t have money problems, they had ethical problems.  If employer’s want to sort us out, sort us out by character not because of our financial situation.

Quite frankly, I have always thought our credit history is none of an employer’s business.  I find an employer’s pursuit of our credit history more insulting given the current economic climate.

People often lump people with bad credit into a single category and assume that their credit problem is due to being a deadbeat.  To be sure, there are deadbeats out there.  But the majority of bankruptcy cases in this country are due to excessive medical expenses.  In June, CNN referenced a report that will be in the “The American Journal of Medicine” in August, “Bankruptcies due to medical bills increased by nearly 50 percent in a six-year period, from 46 percent in 2001 to 62 percent in 2007…” http://www.cnn.com/2009/HEALTH/06/05/bankruptcy.medical.bills/

Any one of us can fall onto hard times due to the economy, layoff, divorce, illness (us or a family member) medical bills, death, or some other financial tragedy (have we forgotten Katrina?).  I’ve read more than one article that suggests that the majority of Americans are one paycheck away from default (feel free to send me stats outside the US).

I have been through two layoffs in my career.  Both times, I was working for financial institutions.  Both times, I was laid off the week before Thanksgiving.  This is a time when few people are changing jobs, so job prospects are dim except for a holiday retail job.  Each layoff, I spent 4 months unemployed which seems trivial compared to the length of time that people have been unemployed in this latest economic downturn.  Four months was enough to cause problems that took me years to get out from under.  The second layoff was my worst.  The economy was down again (1990).  I couldn’t get more than 16 hours a week as holiday labor.  I’d not recovered from the first layoff.  I was living in the Washington DC suburbs, and even though I had a screaming deal on my basement apartment ($400 a month), my monthly unemployment check of $360 didn’t cover it, never mind other living expenses.  By February, my credit was tapped out and I was behind on payments to every creditor. My savings account had been closed, my checking balance was under $1, and I had only $5 cash to my name.  I couldn’t have been more grateful when I got a job offer.

I’ll repeat that, I couldn’t have been more grateful.  Does that sound like an employee who is going to do a poor job for a company?

The practice of checking credit as an employment condition needs to be abolished.  The article referenced that U.S. Rep. Steve Cohen, D-Tenn. supports legislation that would prohibit using credit reports for employment purposes.  I called his office, and they said he did indeed support it.  The Bill is HR3149 Equal Employment for All Act.  I’m writing Congressman Cohen to give him my support for this Bill.  If you’d like to write him in support of the bill, here is his address information:

Washington, D.C.

1005 Longworth House

Office Building

Washington, DC 20515

I finished my letter before finishing this post.  All unnecessary barriers to becoming gainfully employed need to be removed.  Employers don’t need our credit history in order to determine our ability to do a job.

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No More Garbage Tip #2 – Stuck?

When you don’t know what to do, you won’t until you learn something new.  Use a lack of answers as a trigger to go learn something new so that you can find the answers.  Don’t know how to pay for your kid’s education?  Learn everything you can about financing college.  Having trouble with a relationship?  Learn everything that you can about dealing with people and communicating.  Having trouble with a boss?  Learn how to deal with difficult people.

If you can’t wait to hear all 90 ways to deal with garbage, you can always order the book.

Book "No More Garbage: 90 Ways to Deal with Change, Challenges & Chaos

Book "No More Garbage: 90 Ways to Deal with Change, Challenges & Chaos

Thank you for being a fan of the GarbageFactor.  Get $2 off “No More Garbage” by using this special coupon code,  garbage09.  It will ask you for the code at the end when you enter payment info.  Here’s the link to get the book: http://shop.marianmadonia.com/product.sc?productId=1

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No More Garbage – Tip #1

Bad things are going to happen.  You are going to have good days and you are going to have bad days.  The best thing that you can do for yourself is to accept that garbage happens.  You are not going to be able to get rid of garbage or prevent garbage.  Spend your energy learning how to move forward.

If you can’t wait to hear the 90 ways, you can always order the book itself.  Here’s a special coupon code, garbage09, for being a fan of the GarbageFactor.  It will ask you for the code at the end when you enter payment info.  Here’s the link to get the book: http://shop.marianmadonia.com/product.sc?productId=1

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Entrepreneurship & Self Employment Look Better and Better

It’s nice to have a doctor give authority to the situation, but we all know that a stressful job is killing us.  We just didn’t have the statistics for it.

What I want to know is why aren’t workplaces doing anything about this?  Maybe we’ve had this all wrong.  We keep reporting to human resources when we have an issue with a boss.  In an exit interview, we MAY tell human resources the truth about why we left.  Maybe we need to change how we report this type of thing.  Maybe we need to report to OSHA.  After all, if the stress in the workplace is killing us, that makes the workplace hazardous and we need to be protected.  Right on OSHA’s website the first link is “Report Possible Hazards in the Workplace.”  (http://osha.gov/) With a 50% increase in cardiovascular disease due to a stressful boss, we may have a case.

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Eat! Eat! Then I know you’re a part of this team!

While working out with my new trainer at the gym, we started talking about the GarbageFactor.  He shared with me a story about a client (I’ll call her Sara) who was working really hard to lose weight.  Sara had made a serious commitment to her weight loss and was watching everything that she ate to be sure that it was healthy.

At work one day, Sara joined her co-workers for a luncheon that her boss had planned for her team.  The menu that Sara’s manager chose left her with no healthy options for eating.  Committed to her goal, yet also wanting to be a part of the festivities, Sara ate a few bites and spent the rest of her time socializing with her co-workers.

When they returned to work, Sara’s boss called her into his office.  He immediately ripped into her accusing her of “not being a team player” because she “refused to eat at lunch today.”

I can think of lots of things that would be legitimate complaints about someone not being a team player.  This isn’t one of them.  This manager needs to go back to training to learn about what teamwork is and isn’t.  He also needs to learn how to deliver feedback.  You don’t rip into people.

This is garbage and no one needs garbage at work.

Just wait for this economy to turnaround.  Everyone with toxic levels of garbage being dumped on them at work now will be doing the dumping later.  They’ll be dumping high levels of turnover.  How do you like that garbage?

By the way, Sara got even in the end.  She lost the weight and the job.  No more garbage for Sara!

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Do we really need a “law” for people to know bullying is unacceptable?

I just watched this clip about bullying in the workplace.  Marsha Petrie Sue and I met this past May.  The topic of her new book, Toxic People, is one I’m fascinated with since toxic people are such a big part of the GarbageFactor™ .  Check it out below, and while you’re watching, think about who the “bullies” are/were in your life.

 

It’s disappointing to hear the stories.  Women seem to get the award for the most workplace bullying.  Looking at my own personal experiences, as a kid I was bullied by both genders, but as an adult, I’ve only been bullied by women.  I’d like to say it isn’t so, but now I’m curious about other people’s stories and whether they differ by generation.

If bullying is as common as the report implies, then I’m even more confused about the reporter’s closing comments “According to the United Nations International Labor Organization, workplace bullying often goes un-reported and since it isn’t illegal, when reported, employers rarely take action.”

Why on earth do we have to have something made illegal for people to realize it’s wrong!  And why does Human Resources have to add insult to injury by issuing a 25 page manual for the 1% of employees who are a problem.  That’s a waste of energy and resources.  Everyone knows that the 1% with the problem don’t know that the manual was written for them, and the rest of us know better and don’t appreciate training on policies we don’t need.  Have we really gotten to the point in this society where we don’t think or hold people accountable for unacceptable behavior?

Hello?!  Snap out of it people.  Bullying is wrong.  Bullying is hurtful.  Did I tell you anything you didn’t already know?  No, of course I didn’t.  We don’t need a manual or a law.

Note to employers – If you’ve got bullying going on, you owe it to your company to create an environment conducive to productivity (that’s right, getting rid of bullying helps your bottom line).  The added bonus is you create a pleasant environment in which people can actually work without “added” stress.  Don’t wait for a law or a policy, just stop the bullying. 

 

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Forget Employee Engagement, How About Management Engagement?

Did you know that the most common reaction that I get when I describe the GarbageFactor™ to people is a surprised and knowing laugh? It can be everything from a slight chuckle to a bend over and lose your lunch guffaw. It depends on how much garbage people are dealing with. The more garbage a workplace has, the harder people laugh. Tonight was a perfect example.

I went out to shop for a new video camera this evening. I was fortunate in that the sales person, I’ll call him Marco, really knew what he was talking about. He quickly figured out my level of understanding and spoke to what I’d understand. Besides his technical expertise, he was a really delightful person and I began to really enjoy my visit.

In between answering questions about the camera, he began to ask me about what I do. So, I explained the GarbageFactor™, and then the laughter came. When I get that kind of response, I can’t resist asking questions. I want to know the answer to what are people really having to deal with in the workplace.

Marco pulled me aside to tell me a few stories. Ugh! It’s bad enough when people have one story for me, but when they have multiple stories? It’s time for a management overhaul!

One story that he told me really stood out. He said “I hate when managers aren’t behind a company any more. They’re just here for their benefits, or their college reimbursement. Why are they here if they don’t believe in the company?”

Note to employers: Your employees can tell when you’ve checked out. Whether you are disillusioned or close to retirement, if you’ve checked out, they know it and they are talking about it in the lunch room. If you want your employee’s engaged, the first thing you need to do is get yourself re-engaged or get out. Go find someplace where you can feel alive again. Don’t bring people with good energy down because a company didn’t turn out to be your dream employer.

As for Marco, he offered me his resume. Anyone looking for a hard working, very knowledgeable, goal oriented employee with technical knowledge and sales experience?

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