Posts Tagged manager

Meeting at 1 pm – Topic: Why we’re not Meeting Goals

A Tweet I saw earlier today got me thinking.  Take a read and see what comes to your mind.

@The_Troy_Show “We will continue having meetings, everyday, until I find out why no work is getting done.”

This so clearly summed up what happens in many organizations.  Meetings are scheduled because it’s the way things have been done, but no one stops and thinks about whether the meeting will be effective and efficient or whether there may be another way to accomplish the task(s) at hand.  Organizations also don’t evaluate past meetings to see if they’ve met the same effectiveness & efficiency standards.

There are many books and experts on managing time and meetings (@chucbarnes is one of my favorites). So why aren’t people using this information?

I’ve always decided whether or not to attend a meeting by which of my body parts needs to be present in the meeting.  It’s simple, if my mouth & brain need to be at the meeting, I attend, if only my ears need to attend the meeting, I check notes from someone else who attended.

That’s easy enough for me, I manage my own schedule.  But why don’t managers show respect for their employees’ time by giving them the same rule?  If employees don’t want to attend a meeting, then they don’t see the value, or something else holds more value at the time. Managers need to make sure the meeting has value (and don’t use spin…employees can see right through it).  Many meetings do impart valuable information, but when there are too many meetings on the schedule, people have difficulty discerning which ones are important.

Meetings need to be assessed for effectiveness the same as any other activity within an organization.  Listen to employees.  They can probably tell you which meetings are the good ones.

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Kept in the Dark

I stopped by a furniture store this week to pick up a new desk chair.  As I was checking out, there was a sign behind the cashier that announced that you could “win a $1000 shopping spree.”  I asked the cashier how I could win and he went from smiling and happy to down with a visible loss of energy.  He said to me “to be honest ma’am, that sign was here when I came in this morning, but no one told me what it’s about.  We are too busy to leave the cash registers to find out, so I’ve looked stupid all day because I can’t tell customers how to enter.”

Management often expects employee’s to be proactive, but if you don’t follow through and make sure they have the ability to be proactive, then it is the same as purposefully keeping people in the dark.  If management has implemented something new, then it is management’s responsibility to inform staff of what is new and how it will affect them.  Employee’s need time to learn and ask questions.  They deal with customers on a day to day basis and will likely know the types of questions that customers will ask.

Keeping employees informed is not limited to new things for customers.  Managers need to ask “What is new?” and “Who else needs to know about this?”  Then they need to get out there and inform staff.  Small efforts such as this add up to big results in motivation and performance.  Employees want to do the right thing and they want to be informed, but they also need management to clear the way so they can. If employees don’t get the communication they need, it just adds to the GarbageFactor™.

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Don’t forget the “d”

Just read a story about a woman who works with a manager that screams, storms around, disciplines & mocks people publicly, and frequently uses threats as part of her management technique arsenal.  Apparently upper management and human resources have been made aware of this garbage.  I don’t know their excuse, but it sounds like this manager doesn’t know the difference between “shrew” and “shrewd.”

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Who needs training?

I spent 2 hours this week in training classes for my dog.  I never thought of myself as needing training to train my dog, but I hit an obstacle with him that I couldn’t overcome.  I’m well aware that if you want different results, you’ve got to do something different.  But sometimes, you can’t easily identify which behavior is going wrong.  And sometimes, you aren’t doing anything wrong, but instead, a step or technique is missing.

The trainer helped me get over my obstacle.  I learned quickly trainer that what I needed to do differently would appear when I started to think differently.  If I change my thinking, I change my behavior, I then get different results.  I am really experiencing two different classes in one.  My dog is being trained, and so am I.

More training is needed in the workplace to teach managers and leaders how to be better managers and leaders.  Managers get upset with employee behavior, but they keep doing the same thing over and over and expecting the results with the employee to change.

I’ve often said in my seminars & speeches “When you don’t know what to do, you won’t until learn something new.”  Are managers willing to admit to themselves that they don’t know what to do?  Do they blame the employee for not changing when it’s the manager’s behavior or attitude that needs to change?  If their employee has a bad attitude, is it the manager’s that the employee is modeling?

Often, the person promoted into management was the best “technician” (i.e. the best sales person, trainer, engineer, writer, carpenter, etc.).  That doesn’t mean that the person has the skills to be an effective manager and/or leader.

Companies need to supply good managers because of the trickle down affect.  The better the manager, the better the staff that reports to the manager.  Keep improving the manager’s skills, the employee’s skills will improve.  This is a triple crown: the company wins, the manager wins, and the employees win.

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Eat! Eat! Then I know you’re a part of this team!

While working out with my new trainer at the gym, we started talking about the GarbageFactor.  He shared with me a story about a client (I’ll call her Sara) who was working really hard to lose weight.  Sara had made a serious commitment to her weight loss and was watching everything that she ate to be sure that it was healthy.

At work one day, Sara joined her co-workers for a luncheon that her boss had planned for her team.  The menu that Sara’s manager chose left her with no healthy options for eating.  Committed to her goal, yet also wanting to be a part of the festivities, Sara ate a few bites and spent the rest of her time socializing with her co-workers.

When they returned to work, Sara’s boss called her into his office.  He immediately ripped into her accusing her of “not being a team player” because she “refused to eat at lunch today.”

I can think of lots of things that would be legitimate complaints about someone not being a team player.  This isn’t one of them.  This manager needs to go back to training to learn about what teamwork is and isn’t.  He also needs to learn how to deliver feedback.  You don’t rip into people.

This is garbage and no one needs garbage at work.

Just wait for this economy to turnaround.  Everyone with toxic levels of garbage being dumped on them at work now will be doing the dumping later.  They’ll be dumping high levels of turnover.  How do you like that garbage?

By the way, Sara got even in the end.  She lost the weight and the job.  No more garbage for Sara!

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